ICAS will consider all matters that are referred to it and it will take account of the rights and interests of all relevant parties.
Complaints deemed to be unjustified or speculative
Whilst every complainer has a right to have his concerns heard and considered, where a complaint is deemed by ICAS to be unjustified or speculative, or where the actions of the complainer are unacceptable then no further communications will be entered into with the complainer once the complaint has been closed.
ICAS will not tolerate abusive or aggressive behaviour, or unreasonable demands. A record will be kept of unreasonable behaviour and the complainer will be advised in writing of the steps that the Institute is implementing, and of the reasons for adopting them. These may include refusing to take calls from the complainer and restricting contact to the exchange of letters.
Contact us
If you would like further information please contact us on our Complaints helpline on 0131 347 0271.